FAQ
The Collector Series was created as a way to recognise our earliest supporters, especially within our Instagram community. It will be the first series of Swi units ever produced, with delivery expected in autumn 2026.
This original edition is available by pre-order only. It represents a commitment to Swiway and allows us, in return, to commit to producing this numbered series. You will be able to follow the production progress and will be notified by email as each step moves forward. Please note: once the pre-order payment has been committed to production, we will no longer be able to refund it.
The Collector Series is an original edition, authenticated by a certificate, limited and engraved with an individual number from #001 to #200 on each Swi.
Swi is also available through a reservation deposit: this is the Classic Series. This series helps us plan the production pace and set delivery priorities for the end of the year. The Classic Series gives you a simple way to get your Swi — which is already something special, as there is nothing quite like it on the market.
Choose the smaller size. It will be easier to handle while remaining just as stable.
The limited Collector Series will be produced first, followed by the Classic Series. After that, orders will be fulfilled on a first-come, first-served basis.
Yes. Swi is designed to be accessible to everyone - you don’t need to know how to skateboard.
The learning curve is quick, and in that sense, it feels closer to a scooter than a traditional skateboard. That said, like any rolling product, it takes a little time to get used to. We recommend wearing protective gear, especially a helmet - just as you would on a bike.
Videos showing how to get started with Swi will soon be available on Instagram and YouTube :)
Yes. Swi is covered by a 2-year warranty from the date of delivery against manufacturing defects.
The warranty does not cover normal wear and tear, impacts, improper use or any modification made to the product.
The first Collector Series deliveries are expected from September 2026, based on order priority. The Classic Series is expected by the end of 2026. Whether you pre-order the Collector Series or reserve the Classic Series, you are part of the first Swi pioneers - thank you for being with us from the beginning. We will keep you updated by email as production progresses and delivery timelines become more precise.
If your Swi has a manufacturing defect or an issue caused by us, it will be covered under the warranty.
For any other return request, the product must be unused, in new condition and in its original packaging. Please contact us and we will review your request. If the return is accepted, return shipping costs may remain at your expense.